A guide for OPs and HOPs
We’ve been getting a fair amount of feedback from various members that they are confused about what the ops are allowed or expected to do, and are frustrated that the sops aren’t communicating enough. We’ve been discussing this extensively and have decided to restructure how our AOPs system works: dividing our current AOP list into AOPs and HOPs. We’ve put a lot of work and thought into it, and really think that it could be good for the channel. However, this is obviously something that we’ve never tried before, and there are undoubtedly going to be some issues – especially at first. We’d be grateful for your feedback and input, and will take it into consideration and make changes to this as necessary to address any problems.
We have written up this guide on dealing with trouble that helps clarify the new roles as well as how to address issues. Our goal is not to be nitpicky or make things more difficult or complicated, but rather to help things to be more consistent and clear. We know not every situation can be covered by a guide like this, and don’t expect anyone to be perfect, just do your best and be willing to discuss with sops as necessary.
Guide for dealing with trouble
Hops have the ability to keep the channel usable should an issue arise and no sops or ops are on. Hops should only take action if there is a clear guideline violation, in which case the hop may proceed as follows:
1. State the specific behavior that is against the guidelines, the specific guideline it is against, and why that guideline is important. Request the person read the guidelines, and provide a link (can use !guidelines or !rules for a quick link). If applicable, try to reword what they said in an appropriate way – ‘Saying something like “_____” instead would have been fine to help them better understand the guidelines. Or perhaps attempt a topic change.
2. If the behavior persists, make an attempt to get the attention of a sop or op, who should then take over if possible.
3. If no sops or ops are available, give the person a specific warning – preferably repeating the rule broken, why the rule is important, how they specifically broke it (paste the line if possible), and what will happen if they continue breaking it. e.g. ‘Guideline #3 states not to describe your self injury, as it can be triggering for others. I’m not going to paste the line because I don’t want to trigger anyone, but if you’re not sure how you broke that rule let me know and I’ll PM it to you. If you continue describing your self-injury in detail like that, you will be moderated until you stop.If you have any questions about the rule, please let us know
Please try to avoid only making statements like ‘If you keep breaking the guidelines, you’ll be moderated” as a new person may not fully grasp all the nuances of our guidelines that seem obvious to us. Be specific when possible.
4. If the behavior persists, moderate and instruct the person to PM you when they’re willing to stop.
5. If, after unmoderating, the behavior persists, remoderate. Do your best to ensure the person understands the guidelines.
6. If necessary, stay moderated until the person either leaves or a sop/op joins to deal with it.
Banning by hops should be restricted to situations where the person is clearly and without question not there for #bus’ intended use. i.e. those who join and start spamming “diediedie”, etc.
Any action taken should be reported to a sop as soon as possible with either logs or a timestamp and time zone so the sops can look up the logs, so the sops can make more informed decisions when dealing with issues. The sops will make every effort to give you feedback on the action taken/ban, so everyone can work together more consistently and smoothly.
OPs may help carry out sop decisions if there are no sops available. To that end, sops may communicate limited details of decisions they’ve made to the ops if an op is likely to need to carry it out. This information should not be shared with those who are not sops or ops. Ops should first try to get the attention of any sops that are on before taking action beyond point 1 under HOPs, or if there is a known ongoing issue. Otherwise, they should respond in-line with a sops’ previous instructions or as outlined under “HOPs”. OPs may use some judgment on whether to/how to intervene if something is making multiple people uncomfortable, and may place a short ban if the op feels it is necessary. However banning should always be a last resort and other methods should always be attempted first, as outlined under “HOPs”.
If a ban is needed: Unless other instruction has been given by a sop, ops may set a time for the ban of up to 8 hours, if that op will be available to remove it or can ensure someone else will be able to do so. However, the banned person must be PMed and told the length of the ban. Alternatively, the banned person may be PMed and told that a ban is being placed for __[behavior]___, and that the sops will review the ban when they’re able. Direct them to the “contact us” section of the site and they can leave an email if they want the sops to contact them when a decision is made about it or the ban has been lifted.
The sops are ultimately in charge of the channel. They make every effort to function as a group, ensuring that no one person is making all of the decisions. Sops stay in contact multiple ways outside of the main chat to discuss and/or vote on issues and changes. There are times when a sop has to act independently. In those instances, the sop uses his or her best judgment on dealing with the situation, and it will then later be discussed as a group. The actions a sop takes may vary from the guide outlined under ‘HOPs”. This is because sops take numerous factors into consideration when deciding how to act in a given situation, including information that may not be readily seen in main at that moment – such as discussions that may have happened outside of the main chat, in PM, or previous issues. Any time a sop takes action, the logs of the issue are sent to the other sops for discussion, which provides an accountability and double check of the sops actions.
What is a hop?
Hops are half ops, and are indicated with the % sign or half of a star, depending on your client. They have the ability to place bans and moderate, as well as kick anyone with voice or below. They cannot kick other hops, ops, or sops.
How did you decide who to give hops or ops to?
The sops voted on every person in the current AOPs list, and shifted people around according to the results of those votes.